After sales service
Return and exchange service – bad change on the 7th
The service of JmGO.com.hk is based on customer-oriented, accepting the goods within seven days from the date of receipt of the goods, and the goods are exchanged at the time of receipt. Buyers need to take responsibility when receiving goods
When you sign the goods from the logistics company staff, be sure to check the goods to ensure that the goods are not damaged, missing or contain any incorrect accessories. If the goods are unfortunately damaged, leaked or received the wrong goods, please contact us at (852) 3111 6899 within 48 hours. For any other questions about your order, please refer to the replacements below. Customers can contact us for detailed arrangements as follows:
1. Keep all packaging materials, including original packaging, order documents and other accessories.
2. Email us at [email protected] to contact Customer Service and request a replacement.
Please indicate the order number, return the name of the item, and the reason for the replacement in the email.
3. After we confirm that the goods are in compliance with the requirements, we will notify the customer of the replacement application as soon as possible.
Note: Items that have been opened, used, or have been damaged for personal reasons cannot be returned.
Please keep and return all packaging, including the original packaging box, the original label of the goods, the tag, the supporting documents,
Manufacturer’s warranty, instructions, gifts and all accessories, and ensure that all packaging is returned in good condition. The label or tag on the item must remain intact and cannot be returned if damaged or bent.
4. All returned products must be paid for return shipping. Jmgo.com.hk does not accept the consignee for shipping. After the replacement product has been overhauled, it will be sent again, and the shipping cost will be borne by Jmgo.com.hk.
Some orders will be uncollected due to unreceived delivery address, postal mail box, hotel address, multiple delivery, recipients refuse to pay taxes, refuse to provide ID card, fail to declare goods or reject the recipient Returned for reasons such as parcels.
When the postal company returns the parcel to us, we will deduct the original freight, handling fee and 50% of the total amount of the product as an administrative fee.
The postage for reshipment is based on the original shipping method and postal country of your order.
All JmGO projectors have a one-year maintenance service. There is no maintenance service for the projection screen products. If any damage is found when receiving the goods, please contact customer service department [email protected] immediately.